Effective from: 8 April 2026 · Last updated: 8 April 2026
This is an English translation provided for convenience. In case of any conflict or ambiguity, the Slovak language version shall prevail as the legally binding document.
These Terms and Conditions govern the relationship between the company Vassweb s. r. o., operating under the Vassweb brand (hereinafter the "Provider"), and the customer of services (hereinafter the "Client") in the provision of digital services including website development, automation, and AI solutions.
Company name: Vassweb s. r. o.
Registered office: Školská 981/36, 931 01 Šamorín, Slovak Republic
Reg. No.: 56 921 021
Tax ID: 2122501524
VAT ID: SK2122501524
Registration: Commercial Register of the District Court Trnava, Section: Sro, File No. 59422/T
Managing Director: Richard Vass
E-mail: info@vassweb.com
Phone: +421 918 668 728
Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava 1, www.soi.sk.
The contractual relationship arises on the basis of a written order (including e-mail), a signed contract for work, or the Client's acceptance of a price quote. A price quote is valid for 30 days from its issuance unless otherwise stated.
Every project begins with a free initial consultation during which requirements, scope of work, and preliminary schedule are defined.
Service prices are stated in the price list on the website or in an individual price quote. All prices are stated excluding VAT unless otherwise stated.
Standard payment terms are tied to milestones: for the Štart package, 50% in advance and 50% on launch; for the Profi and Premium packages, 50% in advance, 25% upon approval of the design, and 25% on launch. For projects over €2,000, a different payment schedule may be agreed. Invoice maturity is 14 days from issuance.
For the Štart package, a rent-to-own option is also available: €149 per month for 18 months, after which the work passes into the Client's ownership. During the rental period, operation (hosting, maintenance) is included in the price.
The work (website or application) goes into live production only after the final agreed payment has been made.
The delivery deadline is agreed individually for each project. The Provider undertakes to inform the Client about the progress of work and any changes to the schedule.
The Client is obliged to provide necessary cooperation — in particular materials, access credentials, and feedback within agreed deadlines. Delays on the Client's side may affect the delivery date.
If the Client fails to provide the necessary materials or does not respond for more than 30 days, the Provider is entitled to invoice the work performed so far (work in progress) to the extent of the delivered performance.
Upon full payment of the price of the work, all property rights to the work are transferred to the Client to the extent agreed in the contract. The Provider reserves the right to list the project in its portfolio unless otherwise agreed.
The Client is responsible for ensuring that the materials provided (texts, images, logos) do not infringe the rights of third parties.
In the case of the rent-to-own option, the work remains the property of the Provider (Vassweb s. r. o.) until the final instalment is paid. Termination of payments before buyout means termination of the operation of the work; in such a case, the Client receives an export of their data.
The Client has the right to a copy of the work's source code and to an export of their data — at any time during the cooperation and after its end (in the case of rent-to-own, after the final instalment has been paid).
For a Client who is a consumer (B2C), we provide a statutory warranty of conformity of 24 months from handover of the work, in accordance with the Civil Code (Act No. 40/1964 Coll.). For a Client who is a business (B2B), we provide a contractual warranty of 12 months from handover. During the warranty period, we will repair defects attributable to the Provider free of charge. The warranty does not cover modifications made by the Client or a third party.
A business Client (legal entity or sole trader acting within their business activity) may terminate the contract at any time by written notice. In such a case, the Client is obliged to pay for work performed up to the moment of termination. The Provider may terminate the contract if the Client fails to provide necessary cooperation even after repeated requests.
If the Client is a consumer (a natural person not acting within their business activity), they have the right, pursuant to Act No. 108/2024 Coll. on Consumer Protection, to withdraw from the contract within 14 days of its conclusion, without giving any reason and without any penalty.
The consumer may exercise the right to withdraw from the contract in writing at the Provider's registered office (Školská 981/36, 931 01 Šamorín) or by e-mail at info@vassweb.com. The consumer may also use the sample withdrawal form provided below.
The Provider is obliged, without undue delay and no later than 14 days from the date of receipt of the withdrawal notice, to return to the consumer all payments received from them under the contract, by the same means used by the consumer, unless a different method is agreed.
If the consumer requests that the provision of the service begin before the expiry of the withdrawal period, they thereby give their express consent to the start of the service and acknowledge that upon full performance of the service they lose the right to withdraw from the contract (within the meaning of Act No. 108/2024 Coll. on Consumer Protection). If the consumer withdraws during the provision of the service, they are obliged to pay the Provider the price for actually performed work up to the date of delivery of the withdrawal notice.
The consumer may not withdraw from a contract whose subject is:
a) the provision of a service that has started with the consumer's express consent and the consumer has declared that they have been properly informed that by giving such consent they lose the right to withdraw from the contract upon full performance of the service, and full performance has occurred;
b) the sale of goods or provision of services whose price depends on fluctuations in the financial market, which the Provider cannot influence;
c) the sale of goods made to the consumer's specifications, custom-made goods, or goods intended specifically for one consumer (e.g., a custom website developed according to the Client's specifications);
d) the provision of digital content not supplied on a tangible medium, if its provision began with the consumer's express consent and the consumer declared that they have been properly informed that by giving such consent they lose the right to withdraw from the contract.
(complete and return this form only if you wish to withdraw from the contract)
To:
Vassweb s. r. o.
Školská 981/36, 931 01 Šamorín, Slovakia
E-mail: info@vassweb.com
Reg. No.: 56 921 021
I hereby notify you of my withdrawal from the contract for the provision of the following service: ...........................................
Date of order / contract conclusion: ...........................................
Consumer's name: ...........................................
Consumer's address: ...........................................
Consumer's e-mail: ...........................................
Consumer's signature (only if the form is submitted in paper form): ...........................................
Date: ...........................................
A consumer (B2C) is entitled to file a complaint regarding a service provided within the statutory warranty period of 24 months from its acceptance; for a business Client (B2B), the complaint period corresponds to the contractual warranty of 12 months. Complaints may be filed in writing at the Provider's registered office or by e-mail at info@vassweb.com.
The Provider is obliged to issue the consumer with a confirmation of the complaint and to decide on the method of handling it immediately, or in complex cases no later than 3 working days. Handling of a complaint must not take longer than 30 days from its filing. After this period, the consumer has the right to withdraw from the contract.
The Provider is not liable for damages caused by incorrect use of the work, interference by third parties, failures of third-party services (hosting, domain registrar), or force majeure. The total liability of the Provider is limited to the amount of the price paid for the work.
If a consumer Client is not satisfied with the way the Provider handled their complaint, or believes that the Provider has violated their rights, they have the right to contact the Provider with a request for redress. If the Provider responds negatively or does not respond within 30 days, the consumer has the right to file a proposal for alternative dispute resolution (ADR) pursuant to Act No. 391/2015 Coll.
The competent ADR entity is the Slovak Trade Inspection (www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another authorized legal entity listed in the register of ADR entities.
These Terms and Conditions and all legal relationships between the Provider and the Client are governed by the laws of the Slovak Republic, in particular Act No. 40/1964 Coll. Civil Code, Act No. 513/1991 Coll. Commercial Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Regulation (EU) 2016/679 (GDPR), and Act No. 18/2018 Coll. on Personal Data Protection.
Any disputes shall be resolved primarily by agreement. If a dispute cannot be resolved by agreement, the general court of the Slovak Republic has jurisdiction. A consumer additionally has the right to contact an ADR entity (see section 11) or the supervisory authority — the Slovak Trade Inspection, SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava 1, www.soi.sk.
If any provision of these Terms and Conditions becomes invalid or ineffective, this does not affect the validity of the other provisions.
The Provider reserves the right to unilaterally change these Terms and Conditions due to changes in legislation or business conditions. Clients will be informed of changes via the website at least 14 days before the change takes effect.
These Terms and Conditions take effect on 8 April 2026.