1. General provisions and identification of the provider
These terms and conditions govern the relationship between Vassweb s. r. o., trading under the Vassweb brand (hereinafter the “provider”), and the person ordering the services (hereinafter the “client”) in the provision of digital services, including the creation of websites, automations and AI solutions.
Business name: Vassweb s. r. o.
Registered office: Školská 981/36, 931 01 Šamorín, Slovak Republic
Company ID (IČO): 56 921 021
Tax ID (DIČ): 2122501524
VAT ID (IČ DPH): SK2122501524
Registration: Commercial Register of the District Court Trnava, Section Sro, Insert No. 59422/T
Managing director: Richard Vass
Email: vass@vassweb.com
Phone: +421 918 668 728
Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava 1, www.soi.sk.
2. Order and conclusion of the contract
The contractual relationship arises on the basis of a written order (including by email), a signed contract for work, or the client’s acceptance of a price quote. A price quote is valid for 30 days from its issue, unless stated otherwise.
Every project begins with a free initial consultation, during which the requirements, the scope of work and a preliminary schedule are defined.
3. Price and payment terms
The prices of the services are stated in the price list on the website or in an individual price quote. All prices are stated exclusive of VAT, unless stated otherwise.
Payment milestones: smaller scope 50 % in advance / 50 % at launch; larger scope 50 % in advance / 25 % on approval of the design / 25 % at launch. Invoices are payable within 14 days of issue. For projects over €2,000, a different payment schedule may be agreed.
The work (website or application) is put into live operation only after the last agreed payment has been made.
4. Performance and delivery
The delivery date is agreed individually for each project. The provider undertakes to keep the client informed of the progress of the work and of any changes to the schedule.
The client is obliged to provide the necessary cooperation — in particular materials, access and feedback within the agreed deadlines. A delay on the client’s side may affect the delivery date.
If the client fails to supply the necessary materials or does not respond for more than 30 days, the provider is entitled to invoice the work performed so far (work in progress) to the extent of the performance delivered.
5. Copyright
Upon full payment of the price of the work, all economic rights to the work pass to the client to the extent agreed in the contract. The provider reserves the right to present the project in its portfolio, unless the parties agree otherwise.
The client is responsible for ensuring that the materials provided (texts, images, logos) do not infringe the rights of third parties.
In the case of rent-to-own, the work remains the property of the provider (Vassweb s. r. o.) until the last instalment has been paid. Stopping payments before the buy-out means that operation of the work is terminated; in that case the client receives an export of its data.
The client is entitled to a copy of the source code of the work and to an export of its data — at any time during the cooperation and after it ends (in the case of rent-to-own, after the last instalment has been paid).
6. Warranty terms
If the client is a consumer (B2C), the delivered work is covered by the statutory warranty of 24 months from its acceptance, pursuant to the provisions of Act No. 40/1964 Coll., the Civil Code, on the conformity of performance with the contract.
If the client is a business (B2B), the provider grants a contractual warranty of 12 months on the delivered work from its acceptance.
During the warranty period, we will repair free of charge any defects caused on the provider’s side. The warranty does not cover modifications made by the client or by a third party.
7. Withdrawal from the contract — business client (B2B)
The client (a business — a legal entity or a sole trader acting in the course of its business activity) may withdraw from the contract at any time by written notice. In that case, the client is obliged to pay for the work performed up to the moment of withdrawal. The provider may withdraw from the contract if the client fails to provide the necessary cooperation even after repeated requests.
8. Withdrawal from the contract — consumer (B2C)
If the client is a consumer (a natural person who, when concluding and performing the contract, is not acting within the scope of their trade or other business activity), they have the right, pursuant to Act No. 108/2024 Coll. on consumer protection, in the case of a distance contract, to withdraw from the contract within 14 days of its conclusion, without giving any reason and without any penalty.
The consumer may exercise the right of withdrawal in writing at the address of the provider’s registered office (Školská 981/36, 931 01 Šamorín) or by email to vass@vassweb.com. The consumer may also use the model withdrawal form set out below.
Consequences of withdrawal
The provider is obliged, without undue delay and no later than 14 days from the day on which the notice of withdrawal is received, to refund to the consumer all payments received from them under the contract, using the same means of payment as the consumer used, unless otherwise agreed with the consumer.
Starting the service before the 14 days have expired
If the consumer requests that the provision of the service begin before the withdrawal period has expired, they thereby give their express consent to the start of the service and acknowledge that once the service has been fully provided, they lose the right of withdrawal (pursuant to Act No. 108/2024 Coll. on consumer protection). If the consumer withdraws from the contract while the service is being provided, they are obliged to pay the provider the price for the performance actually provided up to the day on which the notice of withdrawal is received.
Exceptions to the right of withdrawal
The consumer cannot withdraw from a contract the subject of which is:
a) the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that they had been duly informed that by giving this consent they lose the right of withdrawal once the service has been fully provided, and if the service has been fully provided;
b) the sale of goods or the provision of a service the price of which depends on fluctuations in the financial market which the provider cannot influence;
c) the sale of goods made to the consumer’s specifications, goods made to measure or goods intended specifically for one consumer (for example, a website created to measure according to the client’s brief, the development of which has started);
d) the supply of electronic content other than on a tangible medium, if its supply began with the express consent of the consumer and the consumer declared that they had been duly informed that by giving this consent they lose the right of withdrawal.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
Vassweb s. r. o.
Školská 981/36, 931 01 Šamorín
Email: vass@vassweb.com
Company ID (IČO): 56 921 021
I hereby give notice that I withdraw from the contract for the provision of the following service: ...........................................
Date of order / date of conclusion of the contract: ...........................................
Consumer’s name and surname: ...........................................
Consumer’s address: ...........................................
Consumer’s email: ...........................................
Consumer’s signature (only if this form is submitted on paper): ...........................................
Date: ...........................................
9. Complaints and complaints procedure
A client who is a consumer (B2C) is entitled to lodge a complaint about the service provided within the warranty period of 24 months from its acceptance. A client who is a business (B2B) is entitled to lodge a complaint within the contractual warranty period of 12 months from its acceptance. A complaint may be lodged in writing at the address of the provider’s registered office or by email to vass@vassweb.com.
The provider is obliged to issue the consumer with a confirmation that the complaint has been lodged and to decide on how it will be handled immediately, or in complex cases within 3 working days at the latest. Handling of the complaint must not take longer than 30 days from the date it was lodged. After this period has expired, the consumer has the right to withdraw from the contract.
10. Liability and limitation of liability
The provider is not liable for damage caused by improper use of the work, interventions by third parties, outages of third-party services (hosting, domain registrar) or force majeure. The provider’s total liability is limited to the amount of the price paid for the work.
11. Alternative dispute resolution
If a client who is a consumer is not satisfied with the way in which the provider handled their complaint, or believes that the provider has infringed their rights, they have the right to contact the provider with a request for redress. If the provider rejects the request or does not respond within 30 days, the consumer has the right to submit a proposal to initiate alternative dispute resolution to an ADR entity pursuant to Act No. 391/2015 Coll.
The competent ADR entity is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another authorised legal entity entered in the list of ADR entities kept by the Ministry of Economy of the Slovak Republic. The consumer may also submit a proposal to initiate alternative dispute resolution using the relevant form available on the website of the Slovak Trade Inspection.
12. Final provisions
These terms and conditions and all legal relations between the provider and the client are governed by the laws of the Slovak Republic, in particular Act No. 40/1964 Coll., the Civil Code, Act No. 513/1991 Coll., the Commercial Code, Act No. 108/2024 Coll. on consumer protection, Act No. 22/2004 Coll. on electronic commerce, Act No. 391/2015 Coll. on alternative resolution of consumer disputes, Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the protection of personal data.
The parties undertake to resolve any disputes primarily by agreement. If a dispute cannot be resolved by agreement, the general court of the Slovak Republic has jurisdiction. In addition, the consumer has the right to turn to an alternative dispute resolution body (see section 11) or to the supervisory authority — the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava 1, www.soi.sk.
If any provision of these terms and conditions becomes invalid or ineffective, this does not affect the validity of the remaining provisions. The invalid or ineffective provision shall be replaced by a provision whose content and purpose come closest to the original one.
The provider reserves the right to amend these terms and conditions unilaterally due to changes in legislation, changes in the business environment or changes in business policy. The provider will inform clients of the changes via the website at least 14 days before the change takes effect. If the client does not agree with the proposed change, they have the right to withdraw from the contract.
These terms and conditions take effect on 8 April 2026.
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